Have a question about Data Searcher? Need help indexing your documents or choosing the right plan? Our team is here to guide you at every step.
Whether you are an individual user discovering the platform or an IT manager evaluating a solution for your organization, we will get back to you as quickly as possible. Guaranteed response time: under 24 business hours.
Fill out the form below and we will get back to you promptly. The more precise your request, the faster and more relevant our response will be.
Response Time
Within 24 business hours
Available Hours
Mon - Fri, 9:00 AM - 6:00 PM (CET)
Languages
English · French
Explore our online help center to find immediate answers to frequently asked questions. Our guides cover all platform features, from document upload to team permission settings.
Go to DriveAdopting a new document management solution often raises legitimate questions. Whether you are wondering about compatibility with your existing workflows, the security of your data, or the learning curve for your team members, our team can provide precise and tailored answers. Every project is unique, and we take the time to understand your context before proposing a solution that fits your specific needs and constraints.
We work with professionals from diverse backgrounds: lawyers who need to quickly find legal precedents among thousands of case files, archivists tasked with digitizing and indexing historical collections, HR managers handling hundreds of employment contracts and payslips, researchers working with large academic corpora, and operations teams that need to locate information across regulatory documents. Each industry has its own specific requirements regarding compliance, data retention, and access control.
Our role is to understand your context and show you how Data Searcher integrates into your existing processes. We can organize a demo session using your own documents so you can see the platform capabilities firsthand before making any commitment. This pragmatic approach allows you to evaluate the real value of the tool without financial commitment or significant time investment on your end. We believe in demonstrating value through concrete results rather than abstract promises or generic feature lists.
To speed up the processing of your request, we recommend including certain details in your message. Mention your industry, the approximate volume of documents you wish to index, and the predominant file types (scanned PDFs, Word documents, images, etc.). If you have specific compliance or security requirements, do not hesitate to include them. The more relevant information we have, the more targeted and appropriate our proposal will be, saving time for both parties throughout the evaluation process.
For sales inquiries, specify the expected number of users and your integration needs with other tools. If you are considering the Enterprise plan, list your existing databases and your SLA requirements. This information allows us to propose a turnkey solution from the very first exchange, saving several rounds of negotiation and accelerating the actual deployment of the solution within your organization. A well-prepared initial request can reduce the time from first contact to production deployment by weeks.
For technical questions, a detailed description of the issue you are experiencing, accompanied by concrete examples when possible, helps us quickly identify the root cause and propose an effective resolution. Our technical team consists of engineers specializing in information retrieval, OCR, and cloud infrastructure. We handle complex cases directly without intermediaries, which guarantees fast and high-quality resolutions. No ticket gets lost in translation between support tiers.
We measure the quality of our support through regular satisfaction metrics. Over 95% of our requests are resolved on the first exchange. When a technical escalation is necessary, your case is transferred to a specialized engineer without any loss of context or information. Every interaction is documented and tracked in our internal ticketing system, allowing transparent monitoring of your request progress. You can follow the status of your ticket at any time through your dashboard.
Every interaction is tracked and analyzed to continuously improve our processes. Your feedback directly contributes to the evolution of the platform and the enrichment of our documentation. User satisfaction remains our number one priority. We conduct quarterly surveys to measure Net Promoter Score and identify areas for improvement. The results of these surveys drive our roadmap priorities alongside feature requests.
Our support team undergoes regular training on new features and best practices to ensure they can provide accurate and up-to-date assistance. We maintain a comprehensive internal knowledge base that our support agents reference to deliver consistent answers across all channels and team members. This standardized approach ensures you receive the same quality of support regardless of which team member handles your request.
In addition to the contact form, several channels are available depending on your preferences. Email remains the primary and most effective channel for detailed requests, as it allows you to exchange attachments and keep a complete written record of the conversation. For Enterprise clients, we also offer a dedicated Slack channel or Telegram group for real-time communication. These channels are monitored during business hours and provide instant connectivity with our technical team.
We regularly host monthly webinars open to all users, presenting new features and answering questions submitted in advance. These sessions are recorded and made available in the help center for those who cannot attend live. Business and Enterprise clients benefit from private sessions tailored to their specific needs and use cases. Our webinar attendance rate consistently exceeds 60%, reflecting the practical value users find in these educational sessions.
Our presence on LinkedIn also allows us to share tips, product updates, and important announcements. Follow us to stay informed about the latest developments and upcoming events in the world of intelligent document search. We publish weekly content covering best practices, industry trends, and customer success stories that demonstrate the practical value of AI-powered document retrieval. Engaging with our community on social media is another way to connect with our team and fellow users.
Quick answers before you write to us. If your question is not covered here, use the contact form above and we will get back to you promptly.
We are contractually committed to responding to all inquiries within a maximum of 24 business hours. In practice, the majority of messages receive a first response in under 6 hours. For Pro and Business subscribers, we target an average response time of 4 hours. Enterprise clients benefit from a dedicated account manager available via email and professional chat, with a guaranteed 2-hour response SLA during business hours. Our track record shows that 90% of all responses are delivered well within these targets.
Yes, depending on your plan. Priority support is included with Pro and Business plans, featuring reduced response times and direct access to our senior technical team. The Enterprise plan goes further with a dedicated account manager, initial and ongoing training sessions, a privileged communication channel via Slack or email, and a customized SLA guaranteeing availability above 99.9%. We also organize quarterly reviews to evaluate usage and optimize your configuration. These reviews include performance reports, usage analytics, and recommendations for maximizing the value of your subscription.
Our help center is directly accessible from the platform interface. It includes illustrated usage guides, video tutorials covering every feature, a complete API reference for developers, and a constantly evolving knowledge base. Articles are written in both English and French. For sector-specific use cases, contact us and we will create custom content. Enterprise users have access to a private wiki adapted to their deployment. Our documentation receives an average update cycle of two weeks, ensuring it stays current with platform changes.
Use the form above by selecting \"Sales Inquiry\" or \"Partnership\" as the subject. Briefly describe your needs: number of users, document volume, file types, and any required integrations. Our sales team will review your request and propose a demo appointment within 24 hours of submission. The demo is free, non-binding, and can be conducted with your own documents for a realistic evaluation. Typical demos last 30 to 45 minutes and include a walkthrough of key features, a live search demonstration, and a Q&A session.
Jump right in with the free plan, or explore our offerings to find the perfect fit. We are here to support you at every step of your journey.